You will be able to change your details e.g. your mobile number by going to ‘Update my profile’ on the Astron Energy Rewards Mobile App, found on Google Play Store and Apple App Store or via the Website (www.astronenergy.co.za/rewards) and our WhatsApp line xxxxxxxxx.
REWARDS FREQUENTLY ASKED QUESTIONS
We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.
REWARDS FREQUENTLY ASKED QUESTIONS
We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.
No, you have to register individually. Only dependents over 18 years can be registered individually.
No, anyone can enter for Astron Energy Rewards campaign. If you are a Ucount member you need to have an SA ID number or Passport number.
Name, Surname, Mobile Number, DOB, Gender, Predominant Fuel Usage, Email Address (optional), ID number (if you are a Ucount member).
You will need to provide consent for Astron Energy to communicate with you via Email or SMS.
Astron Energy Rewards is a surprise & delight voucher campaign whereby registered loyalty members can stand a chance to be rewarded, and sometimes earn random vouchers when fuelling at an Astron Energy service station.
Customers who register to become Astron Energy Rewards members, also stand a chance to be randomly rewarded with a monthly experiential reward from each local Astron Energy service station. Customers will be required to register once off for Astron Energy Rewards and then use their mobile number as an entry mechanism.
Yes if you are not in a Wi-Fi zone, USSD is available. Standard USSD rates apply as per your agreement with your network provider.
You can register for Astron Energy Rewards via the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.
Yes, you can. You can deregister from Astron Energy Rewards by clicking ‘Opt Out’ on the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.
Note that you will forfeit any vouchers you may have and miss out on other new benefits that are added to this promotion.
Yes, you can.
You can re-register for Astron Energy Rewards via the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.
You can download the App by searching ‘Astron Energy Rewards’ on Google Play store or Apple App Store.
You will receive an SMS notifying you that you have earned a reward. You will also be able to see vouchers earned in the ‘My Rewards’ section when you login to the Astron Energy Rewards Website or on the Astron Energy Mobile App.
You need to register for Astron Energy Rewards with your correct mobile number. You need to enter your mobile number each time you purchase fuel at an Astron Energy fuel service station.
Each voucher will include a link where you can see the reward amount as well as details on where, when and how you can redeem your voucher.
The surprise and delight vouchers that can be won will be a collection of vouchers for Fuel, C-store, Airtime and third party brand vouchers.
Yes, you may redeem the reward vouchers at any convenience store at an Astron Energy service station.
However if you are rewarded a merchandise prize then you can only redeem it at the specific service station where you won the prize.
No you cannot, but you may gift your voucher to a friend.
This is a campaign voucher. To view current campaigns and vouchers click here www.astronenergy.co.za/rewards
Yes, you can earn any voucher. The only restriction is that you cannot redeem a fuel voucher if you pay with an Astron Energy Fleet Card.
No, you cannot. You will have to redeem your voucher with a different payment method e.g. with a credit card, debit card or cash.
For example, I won a R25 Convenience store voucher but I want to purchase a R50 item.
Yes, you can use your voucher and then pay the balance with cash or your credit/debit card.
First ensure that you are registered for Astron Energy Rewards, enter your registered mobile number every time you fill up with fuel.
The more you fill up at an Astron Energy service station the better your chances of winning a voucher.
There is no guarantee as it is randomised and if you are a member your chances are higher.
No. You only get rewarded if you have purchased fuel.
Each voucher has different validity dates. Each voucher will have an expiry date. A reminder will be sent via SMS to notify you before the voucher expires.
We will load the voucher on your profile. You can go to ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.
Yes, there are some. The voucher will inform you if you can redeem it via an online service.
No, you can only redeem at a FreshStop on an Astron Energy service station.
Yes, you can as long as it is at an Astron Energy service station.
You can call the Astron Energy Customer Service Centre line on 0860 300860 for assistance.
You can only use a voucher once. Remember that if you gift your voucher the gifted person will use your voucher.
Yes, you will be asked to select your relevant service provider.
You can call the Astron Energy Customer Service Centre line on 0860 300860 to find out what the issue is.
You can go and check under ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.
Yes, you can gift to a friend or family member. Please note you can only gift it once. The voucher can only be redeemed once.
You can forward the SMS to your friend or family member. However, you can only choose one friend as the voucher can only be redeemed once.
You need to enter the mobile number of the person you are gifting it to on the Astron Energy Rewards Website, Astron Energy Mobile App, USSD and WhatsApp, and then select the relevant network provider.
No, they do not need to be a member. If they are a member they will also stand a chance to earn vouchers.
Ucount members will be rewarded additional Ucount prizes, exclusive to Ucount members only.
Ucount is the loyalty programme for Standard Bank. Find out more on
So that we can confirm with Standard Bank / UCount that you are a member and open the opportunity for you to be rewarded with more Ucount points within the Astron Energy Reward campaigns.
Yes, it will be available on www.astronenergy.co.za/rewards
Astron Energy will retain your information collected and stored on your profile for as long as you are registered as an Astron Energy Rewards member or for as long as we have reasonable business needs, such as managing our relationship with you, and managing our operations and for at least 3 (three) years after you stop doing so or request us to delete your profile, or for such longer period as may be required or permitted by law.
Please check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
Check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.
You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.
Terms & Conditions will be published on the Astron Energy website. Click Here
Accepting the Astron Energy Rewards Terms and Conditions is a prerequisite to join the campaign. The choice is yours to register to earn.
It should not be a problem. You can use USSD to register and receive your vouchers via SMS.
You can reset your password under ‘Forgot my password’ on the Astron Energy Rewards Mobile App, Astron Energy Rewards Website, WhatsApp or USSD.
You can use alternative channels such as WhatsApp, USSD and Astron Energy Rewards Website.
This will depend on why the account was suspended. If for fraud, the account can be suspended forever.
Primarily for fraudulent activity, maybe if someone pretends to be a CSA and regularly inputs their mobile number for every Fuel entry. A report will pick up excessive use of a mobile number so it will then be suspended.
Vouchers will be suspended as well.
Yes, if the voucher is valid and the campaign is still active, the Call Centre Agent can attempt to reissue voucher within 48hrs.
Please enter your unique code on www.astronenergyrewards.co.za or call the Customer Service Centre on 0860 300860 where an agent can assist
You will need to contact the Premier Hotel Customer Care line on 086 111 5555 and quote your voucher code.
The voucher validity is campaign dependent; however, you can book for up to 6 months in advance.
No the voucher only covers your hotel stay. Any meals and transportation costs are for your account.
You can visit any Premier Hotel and Resort in South Africa with the voucher code you have received as long as the dates you are booking for are available.
Yes, you may as long as you provide them with the voucher code and explain how they can use it. Please note that the voucher can only be redeemed once.
You can use your fast food voucher online or at any fast food outlet, in store or online.
Your voucher communication will indicate the expiry date. You can view the expiry date of any of your vouchers under ‘My Rewards’ on the Astron Energy Rewards Mobile app, Astron Energy Rewards Website, USSD or WhatsApp.
You will be able to change your details e.g. your mobile number by going to ‘Update my profile’ on the Astron Energy Rewards Mobile App, found on Google Play Store and Apple App Store or via the Website (www.astronenergy.co.za/rewards) and our WhatsApp line xxxxxxxxx.
No, you have to register individually. Only dependents over 18 years can be registered individually.
No, anyone can enter for Astron Energy Rewards campaign. If you are a Ucount member you need to have an SA ID number or Passport number.
Yes, you have to be 18 years old.
Name, Surname, Mobile Number, DOB, Gender, Predominant Fuel Usage, Email Address (optional), ID number (if you are a Ucount member).
You will need to provide consent for Astron Energy to communicate with you via Email or SMS.
Astron Energy Rewards is a surprise & delight voucher campaign whereby registered loyalty members can stand a chance to be rewarded, and sometimes earn random vouchers when fuelling at an Astron Energy service station.
Customers who register to become Astron Energy Rewards members, also stand a chance to be randomly rewarded with a monthly experiential reward from each local Astron Energy service station. Customers will be required to register once off for Astron Energy Rewards and then use their mobile number as an entry mechanism.
Yes if you are not in a Wi-Fi zone, USSD is available. Standard USSD rates apply as per your agreement with your network provider.
You can register for Astron Energy Rewards via the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.
Yes, you can. You can deregister from Astron Energy Rewards by clicking ‘Opt Out’ on the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.
Note that you will forfeit any vouchers you may have and miss out on other new benefits that are added to this promotion.
Yes, you can.
You can re-register for Astron Energy Rewards via the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.
You can download the App by searching ‘Astron Energy Rewards’ on Google Play store or Apple App Store.
You will receive an SMS notifying you that you have earned a reward. You will also be able to see vouchers earned in the ‘My Rewards’ section when you login to the Astron Energy Rewards Website or on the Astron Energy Mobile App.
You need to register for Astron Energy Rewards with your correct mobile number. You need to enter your mobile number each time you purchase fuel at an Astron Energy fuel service station.
Each voucher will include a link where you can see the reward amount as well as details on where, when and how you can redeem your voucher.
The surprise and delight vouchers that can be won will be a collection of vouchers for Fuel, C-store, Airtime and third party brand vouchers.
Yes, you may redeem the reward vouchers at any convenience store at an Astron Energy service station.
However if you are rewarded a merchandise prize then you can only redeem it at the specific service station where you won the prize.
No you cannot, but you may gift your voucher to a friend.
This is a campaign voucher. To view current campaigns and vouchers click here www.astronenergy.co.za/rewards
Yes, you can earn any voucher. The only restriction is that you cannot redeem a fuel voucher if you pay with an Astron Energy Fleet Card.
No, you cannot. You will have to redeem your voucher with a different payment method e.g. with a credit card, debit card or cash.
For example, I won a R25 Convenience store voucher but I want to purchase a R50 item.
Yes, you can use your voucher and then pay the balance with cash or your credit/debit card.
First ensure that you are registered for Astron Energy Rewards, enter your registered mobile number every time you fill up with fuel.
The more you fill up at an Astron Energy service station the better your chances of winning a voucher.
There is no guarantee as it is randomised and if you are a member your chances are higher.
No. You only get rewarded if you have purchased fuel.
Each voucher has different validity dates. Each voucher will have an expiry date. A reminder will be sent via SMS to notify you before the voucher expires.
We will load the voucher on your profile. You can go to ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.
Yes, there are some. The voucher will inform you if you can redeem it via an online service.
No, you can only redeem at a FreshStop on an Astron Energy service station.
Yes, you can as long as it is at an Astron Energy service station.
You can call the Astron Energy Customer Service Centre line on 0860 300860 for assistance.
You can only use a voucher once. Remember that if you gift your voucher the gifted person will use your voucher.
Yes, you will be asked to select your relevant service provider.
You can call the Astron Energy Customer Service Centre line on 0860 300860 to find out what the issue is.
You can go and check under ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.
Yes, you can gift to a friend or family member. Please note you can only gift it once. The voucher can only be redeemed once.
You can forward the SMS to your friend or family member. However, you can only choose one friend as the voucher can only be redeemed once.
You need to enter the mobile number of the person you are gifting it to on the Astron Energy Rewards Website, Astron Energy Mobile App, USSD and WhatsApp, and then select the relevant network provider.
No, they do not need to be a member. If they are a member they will also stand a chance to earn vouchers.
Ucount members will be rewarded additional Ucount prizes, exclusive to Ucount members only.
Ucount is the loyalty programme for Standard Bank. Find out more on
So that we can confirm with Standard Bank / UCount that you are a member and open the opportunity for you to be rewarded with more Ucount points within the Astron Energy Reward campaigns.
Yes, it will be available on www.astronenergy.co.za/rewards
Astron Energy will retain your information collected and stored on your profile for as long as you are registered as an Astron Energy Rewards member or for as long as we have reasonable business needs, such as managing our relationship with you, and managing our operations and for at least 3 (three) years after you stop doing so or request us to delete your profile, or for such longer period as may be required or permitted by law.
Please check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
Check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.
You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.
Terms & Conditions will be published on the Astron Energy website. Click Here
Accepting the Astron Energy Rewards Terms and Conditions is a prerequisite to join the campaign. The choice is yours to register to earn.
It should not be a problem. You can use USSD to register and receive your vouchers via SMS.
You can reset your password under ‘Forgot my password’ on the Astron Energy Rewards Mobile App, Astron Energy Rewards Website, WhatsApp or USSD.
You can use alternative channels such as WhatsApp, USSD and Astron Energy Rewards Website.
This will depend on why the account was suspended. If for fraud, the account can be suspended forever.
Primarily for fraudulent activity, maybe if someone pretends to be a CSA and regularly inputs their mobile number for every Fuel entry. A report will pick up excessive use of a mobile number so it will then be suspended.
Vouchers will be suspended as well.
Yes, if the voucher is valid and the campaign is still active, the Call Centre Agent can attempt to reissue voucher within 48hrs.
Please enter your unique code on www.astronenergyrewards.co.za or call the Customer Service Centre on 0860 300860 where an agent can assist
You will need to contact the Premier Hotel Customer Care line on 086 111 5555 and quote your voucher code.
The voucher validity is campaign dependent; however, you can book for up to 6 months in advance.
No the voucher only covers your hotel stay. Any meals and transportation costs are for your account.
You can visit any Premier Hotel and Resort in South Africa with the voucher code you have received as long as the dates you are booking for are available.
Yes, you may as long as you provide them with the voucher code and explain how they can use it. Please note that the voucher can only be redeemed once.
You can use your fast food voucher online or at any fast food outlet, in store or online.
Your voucher communication will indicate the expiry date. You can view the expiry date of any of your vouchers under ‘My Rewards’ on the Astron Energy Rewards Mobile app, Astron Energy Rewards Website, USSD or WhatsApp.