Once logged into the portal, click on the ‘Orders’ tab. If you are connected to more than one Coupa customer, select their name from the ‘Select Customer’ dropdown menu on the top right corner of the page. You can then proceed to select the specific customer’s PO you’d like to see.
Purchase orders (POs)
We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.
Purchase orders (POs)
We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.
No, there is no expiry period, however, the buyer/requester can cancel the PO.
You have the option to communicate directly with the buyer as their details will be on the PO. You can also leave a message on the ‘Comment’ section at the bottom of the PO.
This serves as confirmation that you have received the PO that you have accepted the content. You must acknowledge the PO within 3 days of receiving the PO.
Unfortunately, one email ID can be added. In the event you are out of office, you can notify the buyer who can edit it to an alternative email address.
If possible, it is appreciated that you provide a group-e-mail address with access for several people.
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Buyer hold |
The PO is approved but pending buyer review handled by Procurement department) |
|
Cancelled |
The PO is cancelled and does not need to be fulfilled. |
|
Closed |
The issued PO was received and then closed, either manually or automatically within Coupa. |
|
Currency hold |
The PO is on hold due to a currency exchange rate issue. |
|
Error |
There is something wrong with the PO. Contact buyer to get the PO back on track. |
|
Issued |
The PO was approved and sent to you. |
|
Soft Closed |
The PO is closed but can be reopened. You cannot invoice against a PO in this status. You cannot invoice against a soft closed PO. |
Once logged into the portal, click on the ‘Orders’ tab. If you are connected to more than one Coupa customer, select their name from the ‘Select Customer’ dropdown menu on the top right corner of the page. You can then proceed to select the specific customer’s PO you’d like to see.
No, there is no expiry period, however, the buyer/requester can cancel the PO.
You have the option to communicate directly with the buyer as their details will be on the PO. You can also leave a message on the ‘Comment’ section at the bottom of the PO.
This serves as confirmation that you have received the PO that you have accepted the content. You must acknowledge the PO within 3 days of receiving the PO.
Unfortunately, one email ID can be added. In the event you are out of office, you can notify the buyer who can edit it to an alternative email address.
If possible, it is appreciated that you provide a group-e-mail address with access for several people.
|
Buyer hold |
The PO is approved but pending buyer review handled by Procurement department) |
|
Cancelled |
The PO is cancelled and does not need to be fulfilled. |
|
Closed |
The issued PO was received and then closed, either manually or automatically within Coupa. |
|
Currency hold |
The PO is on hold due to a currency exchange rate issue. |
|
Error |
There is something wrong with the PO. Contact buyer to get the PO back on track. |
|
Issued |
The PO was approved and sent to you. |
|
Soft Closed |
The PO is closed but can be reopened. You cannot invoice against a PO in this status. You cannot invoice against a soft closed PO. |