All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.

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Coupa Supplier Portal (CSP) basics

We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.

Coupa Supplier Portal (CSP) basics

We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.


How do I know I am connected to Astron Energy after I receive the invitation to register from the CSP?

Once you have registered and are signed into the CSP, scroll down to the middle of the home page, under the heading 'Recent activity' you should be able to see all your customers you are linked to on the CSP, including Astron Energy.

Should you not see Astron Energy, please reach out to us through this email:  AstronEnergyProcurement@astronenergy.co.za


I have received an invitation to register on the CSP, can I forward the invitation to the right person in my company?

Yes, you can forward a copy of your invitation by clicking on the 'Forward your Invitation' button, then typing the email address of your colleague in the field provided and then clicking on the 'Submit' button.

*Please note: the person must have the same email domain as you.


Where can I manage my banking information?

Once we go live with the new procurement solution, you will be required to manage all your information on the Coupa Supplier Portal (CSP).

To update your information, including banking information, go to > Profile > Information requests > Select customer > proceed to update the form provided by Astron Energy to update your information.


Our organization has two CSP accounts, can I consolidate them into one?

Yes, you can. Once you have logged into the CSP, click on the ‘Set up’ tab. Beneath the ‘Admin’ menu, click on the ‘Merge Requests’ hyperlink and proceed to initiate a merge request with your second CSP account.

Please note: Merging will join the accounts and give all combined users the ability to invoice and submit payment information to linked customers on behalf of your company. Before sending a merge request, confirm that the email address you are merging with belongs to a user who is part of your organization. Once approved, an account merge cannot be undone.


How do I add an employee to the CSP?

Once you have logged into the CSP, on the home page click on the ‘Setup’ tab. Click on the ‘Users’ option and navigate to the right and click on the ‘Invite User’ button. Provide the required information in the window that opens to complete the invitation process


If I use the CSP, who pays me?

Astron Energy is still responsible for settling your account. You can track the status of your submitted invoice in the CSP in the ‘Invoices’ tab.


Is the information in the CSP archived?

No, the information in the CSP is not archived, but it will always be accessible it if you have a CSP account


How do I setup my legal entity to create and submit an invoice on the CSP?

  • Log in to the Coupa Supplier Portal (CSP)
  • Navigate to the Business Profile tab.
  • Select the Legal Entities sub-tab.
  • Click Create in top left corner.
  • Enter a Legal Entity Name
  • Select the Country
  • Complete the Tax Registration information.
  • Complete the Ship-from Address details.
  • Complete the Remit-to Address details
  • Add any required tax information (e.g., VAT ID, tax registration number)
  • Review all information for accuracy
  • Click Save to create the legal entity

Please note: If you do not setup your legal entity you will not be able create or submit your invoices.



How do I know I am connected to Astron Energy after I receive the invitation to register from the CSP?

Once you have registered and are signed into the CSP, scroll down to the middle of the home page, under the heading 'Recent activity' you should be able to see all your customers you are linked to on the CSP, including Astron Energy.

Should you not see Astron Energy, please reach out to us through this email:  AstronEnergyProcurement@astronenergy.co.za


I have received an invitation to register on the CSP, can I forward the invitation to the right person in my company?

Yes, you can forward a copy of your invitation by clicking on the 'Forward your Invitation' button, then typing the email address of your colleague in the field provided and then clicking on the 'Submit' button.

*Please note: the person must have the same email domain as you.


Where can I manage my banking information?

Once we go live with the new procurement solution, you will be required to manage all your information on the Coupa Supplier Portal (CSP).

To update your information, including banking information, go to > Profile > Information requests > Select customer > proceed to update the form provided by Astron Energy to update your information.


Our organization has two CSP accounts, can I consolidate them into one?

Yes, you can. Once you have logged into the CSP, click on the ‘Set up’ tab. Beneath the ‘Admin’ menu, click on the ‘Merge Requests’ hyperlink and proceed to initiate a merge request with your second CSP account.

Please note: Merging will join the accounts and give all combined users the ability to invoice and submit payment information to linked customers on behalf of your company. Before sending a merge request, confirm that the email address you are merging with belongs to a user who is part of your organization. Once approved, an account merge cannot be undone.


How do I add an employee to the CSP?

Once you have logged into the CSP, on the home page click on the ‘Setup’ tab. Click on the ‘Users’ option and navigate to the right and click on the ‘Invite User’ button. Provide the required information in the window that opens to complete the invitation process


If I use the CSP, who pays me?

Astron Energy is still responsible for settling your account. You can track the status of your submitted invoice in the CSP in the ‘Invoices’ tab.


Is the information in the CSP archived?

No, the information in the CSP is not archived, but it will always be accessible it if you have a CSP account


How do I setup my legal entity to create and submit an invoice on the CSP?

  • Log in to the Coupa Supplier Portal (CSP)
  • Navigate to the Business Profile tab.
  • Select the Legal Entities sub-tab.
  • Click Create in top left corner.
  • Enter a Legal Entity Name
  • Select the Country
  • Complete the Tax Registration information.
  • Complete the Ship-from Address details.
  • Complete the Remit-to Address details
  • Add any required tax information (e.g., VAT ID, tax registration number)
  • Review all information for accuracy
  • Click Save to create the legal entity

Please note: If you do not setup your legal entity you will not be able create or submit your invoices.